DigitalPhone.ai is a 24/7 AI receptionist for veterinary clinics and animal hospitals. Pricing is $24/month plus $0.35 per minute of AI talk time, and billing stops at transfer. It does not diagnose or give veterinary advice — it captures details and follows your triage rules.
Pet owners don't call on a schedule — they call when their dog is limping, when their cat stops eating, or when a puppy swallows a sock at midnight. They call to book wellness exams, ask about vaccination schedules, request prescription refills, and get help during after-hours emergencies that can't wait until Monday morning. But your front desk team is already stretched thin — checking in patients, assisting with procedures, answering questions at the counter, and managing a schedule that changes by the hour. When the phone rings during surgery, during a packed morning of back-to-back appointments, or at 2 AM when a frantic pet parent needs help, your team simply can't always pick up. And here's the problem: most pet owners won't leave a voicemail. They'll hang up and call the next veterinary clinic that answers.
DigitalPhone.ai is an AI-powered veterinary receptionist that answers every call to your clinic 24 hours a day, 7 days a week — including nights, weekends, and holidays. It captures new client and patient intake details, schedules appointment requests, routes prescription refill calls to your pharmacy team, answers common questions about your services, hours, and location, and escalates after-hours emergencies to your on-call veterinarian using triage rules your practice defines. Whether you run a small animal clinic, a mixed-practice hospital, an emergency veterinary center, or a multi-location animal hospital group, DigitalPhone.ai gives your pet owners the instant, compassionate response they expect — and gives your staff the breathing room they need to focus on the animals in front of them.
During business hours, ask to speak with a Carolina Digital Phone Business Analyst. We help you define scripts, routing, and emergency escalation rules for your practice.
Veterinary front desks are some of the most overwhelmed in any industry. Phones ring while technicians restrain patients, doctors consult with owners, and receptionists check clients in and out. Industry experts recommend answering within three rings, but when eight lines light up at once during a Monday morning rush, that standard is nearly impossible to meet with human staff alone. A consistent, professional call experience helps pet owners feel their animals are important to your practice.
The AI captures new client and pet details so your team can follow up quickly and schedule the first visit.
Repeat questions can be answered consistently with your approved information, freeing staff to focus on patients in the building.
Pet owners calling at night need reassurance and a clear next step. Your practice defines what is urgent and how escalation works.
Capture the basics your team needs to schedule and prepare for the visit.
Not every call should go to the same person. Route by intent using your rules.
Many veterinary practices follow guidance from recognized professional organizations and pet owner education resources:
The American Veterinary Medical Association publishes emergency care guidance for pet owners, including when to call your veterinarian immediately.
Comprehensive information on animal emergencies that require immediate veterinary consultation and care.
Pricing is $24 per month per AI Agent plus $0.35 per minute of AI talk time. Billing stops at transfer. The $350 onboarding fee is currently waived. See pricing.
Most deployments launch in 2 to 3 business days. Call (336) 560-4000 to test the AI and ask for a Business Analyst during business hours.
Call (336) 560-4000 and ask for a Business Analyst. Tell us your scheduling flow, your after-hours triage protocol, and how you want summaries delivered.