Privacy • last reviewed September 13, 2026

Privacy policy

This page explains how Carolina Digital Phone, Inc. (“we”) handles information when you visit digitalphone.ai or use the DigitalPhone.ai receptionist. It is written in plain English for customers, advertisers, and search engines. It is not legal advice.

Questions: [email protected] or (336) 560-4000.

Who we are

Carolina Digital Phone, Inc., 301 S Elm Street, Suite 601, Greensboro, NC 27401, United States. DigitalPhone.ai is our AI receptionist product. Related policy: AI Usage & Content Policy and Terms.

Website visitors

When you browse this site we may collect:

Pages requested, browser type, approximate location, and referral source
Form fields you submit on contact or callback pages
Analytics events from tools such as Google Tag Manager, Microsoft Clarity, Meta Pixel, and Ahrefs

We use this to operate the site, measure advertising, and respond to inquiries. We do not sell website visitor lists.

Call recordings, transcripts, and summaries

DigitalPhone.ai answers inbound business calls for customers who subscribe to the service. Depending on the customer’s configuration, a call may produce:

Audio recording of the conversation with the AI, when recording is enabled
Transcript used to generate a summary and to improve that customer’s scripts
Email and SMS summaries sent to addresses and numbers the customer designates
Warm-transfer notes read to a live person when a call is handed off

Who owns the call content: the business customer is the controller of their caller data. We process it to provide the service they ordered. Customers must tell callers if recording or monitoring is required in their state, and must handle industry rules such as HIPAA if they are a covered entity.

Default operational retention: recordings and transcripts are kept long enough to deliver summaries, support troubleshooting, and let the customer review recent calls. Retention windows can be shortened or extended by written request. When a subscription ends, we delete or anonymize stored call artifacts after the account close-out period unless a legal hold applies.

We do not use customer call audio to train public foundation models. Tuning is limited to that customer’s approved scripts, routing, and quality review.

What we do not collect on purpose

The AI is configured to collect only what the customer’s script asks for (name, callback number, reason for the call, appointment window, and similar intake). Scripts should avoid Social Security numbers, full payment-card data, and clinical diagnoses unless the customer has a written workflow and a Business Associate Agreement where required.

Sharing

With the customer’s staff, email, SMS, calendar, or CRM destinations they configure
With infrastructure vendors needed to run voice, email, and SMS
If required by law or to protect the service from abuse

We do not sell call recordings or transcripts.

Cookies and ads

Advertising and analytics cookies may be used on digitalphone.ai. You can block cookies in your browser. Contact and demo requests still work without ad cookies.

Requests

To access, correct, or delete personal information we hold about you as a website visitor or as a named contact on a customer account, email [email protected]. If your data arrived because you called one of our customers, we will point you to that customer — they control that record.

Carolina Digital Phone, Inc. · 301 S Elm Street, Suite 601 · Greensboro, NC 27401 · (336) 560-4000